Privacy Policy
1. Information We Collect
- Your name
- Email address
- Telephone number
- Billing and delivery address
- Order and transaction details
- Information you provide when contacting us
- Information relating to event bookings or purchases
- Website usage and technical information
We only seek to collect information that is reasonably necessary for our business activities and the services we provide.
2. How We Collect Information
- Place an order through our website
- Purchase a product or event ticket
- Contact us by email or telephone
- Subscribe to communications from us
- Submit information through a website form
- Browse or interact with our website
3. How We Use Your Information
- Process and fulfil orders
- Arrange delivery of products
- Process payments
- Provide customer support
- Respond to enquiries
- Manage event bookings
- Send important information relating to your orders
- Improve our website, products and services
- Maintain website security
- Meet legal and regulatory obligations
4. Marketing Communications
5. Payment Information
Payments made through our website may be processed by third-party payment providers.
Where a third-party payment provider is used, your payment information may be handled directly by that provider in accordance with its own privacy policy and security practices.
We do not intentionally store complete payment card information unless this is specifically required and lawfully permitted.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website usage and improve our services.
Cookies may collect information such as browser type, device information, pages visited and general website usage.
You can adjust your browser settings to manage or disable cookies. Some website features may not function correctly if cookies are disabled.
7. Sharing Personal Information
We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our services.
These parties may include:
- Payment processors
- Postal and delivery providers
- Website hosting and technical service providers
- Website analytics or service providers
- Professional advisers
- Government agencies or authorities where required by law
We do not sell your personal information to third parties.
8. Overseas Disclosure
Some third-party service providers we use may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy requirements.
9. Security of Personal Information
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records and meeting legal obligations.
When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.
11. Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you or to request that inaccurate or outdated information be corrected.
We may need to verify your identity before providing access to personal information.
12. Privacy Complaints
If you believe that we have handled your personal information incorrectly or have breached applicable privacy requirements, please contact us so that we can investigate and respond to your concern.
We aim to deal with privacy complaints promptly and fairly.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
13. Contact Us
Phone: 0408 370 603
Email: music@celt.com.au
